Why Us

Why Us

DEDICATED TO BUILDING LONG-TERM, FLEXIBLE, PARTNERSHIPS.

Applying our unique approach with a diverse array of partners of every size, we are able to accommodate both startups Fortune companies. We know the importance of adaptability, flexibility, and scalability, and for the past years, we’ve built our business around designing and delivering customized solutions that are right for our partners. Contact us today so we can develop a plan that’s right for you.

OUR MISSION

Our mission is simple: create customer experiences that lead to better relationships. We believe that putting the customer first and always being accountable is how you gain trust and loyalty. No scripts or robots. Just answers from courteous and knowledgeable professionals who have your customer’s best interest in mind. Partner with Omega IT Solutions and improve your customer experience.

CULTURE

Our culture is youthful, vibrant, and diverse. Much like a startup, an entrepreneurial spirit exists in everything we do. Great customer service requires great people. At Omega IT Solutions we pride ourselves in the service that we provide to customers every day. Our experience has shaped the insight and knowledge that we bring to each engagement. Our team is dedicated to providing the best possible experience for our customers.

COMMUNITY

Omega IT Solutions is proud to be a part of communities all across the country. Each year Omega IT Solutions hosts summer picnics, holiday parties, barbeques, chili cook-offs, and more. Engaging with our employees in meaningful ways is key to our culture. Remote social gatherings like team game nights have been a staple of our company for years. We also understand the importance of giving back. Valletta InfoTech is proud to support community organizations that are important to our employees.

TECHNOLOGY

Our approach to technology is simple. The components to our success are our ability to integrate our proprietary contact center tools with our clients’ systems. Using a combination of web services technology, we are able to import/export information to meet desired business needs. Our development team has integrated our systems with many 3rd party applications providing invaluable access to data for our teams. Our clients often request rapid increases in staffing to meet unforeseen volumes related to outage or marketing activity. In other cases, clients will identify new goals that must be achieved in a short period of time. Our team is very good at responding to client needs in short order and implementing the necessary change to help achieve the desired goal with very high customer satisfaction.

LEADERSHIP

Great customer service requires great people. We pride ourselves on the service that we provide to customers every day. Our 27+ years of experience have shaped the insight and knowledge that we bring to each engagement. Our team is dedicated to providing the best possible customer experience for our customers. It’s our people that truly make Valletta InfoTech special. If you are looking for a different approach to solving your contact center challenges, Valletta InfoTech can help your organization truly make a difference for your customers.